How long does it take for the candle to start curling?

The first time you light the candle, it is best to let it burn for about four hours. That is until the top has completely melted. You can also leave it burning longer!

After burning for about 20 hours, the edge starts to bulge and from then on we're off!

How long do your candles burn?

3 to 4 hours per centimetre.

Specifically:

• The smallest candle (17 cm) burns for 80 to 100 hours.
• Size 22 cm burns for 100 to 120 hours
• Size 27 cm burns for 120 to 140 hours
• Size 32 cm burns for 140 to 160 hours
• Size 37 cm burns for 160 to 180 hours

Do I need to cut into the candle to make them curl?

No. Definitely not! Our candles curl open spontaneously at their own pace.

If you absolutely want two curls and there is only one, you can try to push the candle in the right direction. It is best to do this with a candle that has already burned for about 30 hours and has a raised edge on one side. Push the edge in the right direction when it is soft, without overdoing it (otherwise the candle will tear and may leak).

How can I tell that this is handmade?

Our candles are hand-poured. This means that they are never exactly the same length. The pattern on the side of the candle is always different.

Why does the top look different from the rest of the candle?

Our candles are poured in two stages. Deep air pockets form during solidification in the first stage. These are filled in during the refilling stage. Refilling is done with very hot paraffin wax, which ensures that the top is nice and smooth. As a result, the colour of the top may differ slightly from the rest of the candle.

Are the candles leaking?

Our candles rarely, if ever, leak. Especially when they are curling, the chance of leakage is minimal.

But never say never! If the candles are placed in a draughty spot, it can happen. Therefore, always place them on a tray with a raised edge.

What is the difference between the Smooth and the Iced collection?

There is no difference in the (burning) quality of the candles. All raw materials are the same.

The only difference is the appearance of the candles. The Iced collection is poured just above the freezing point. This creates a line drawing on the candle.

The Smooth collection is moulded at a higher temperature, giving it a smooth appearance.

Why can't I find Maria Buytaert's owl logo at the bottom of the candle anymore?

Since the acquisition of Maria Buytaert Kerzen in 2018, we have renewed the bases of the moulds. The owl logo is no longer used. Occasionally, you may still find some with the old logo, but the reality is that the owl will gradually disappear. However, the quality remains unchanged.

Are all colours available in both collections?

No.

The Iced collection features more earthy colours, intermediate shades and greyish tones. The candles have a softer character.

The Smooth collection features more primary, secondary and intense colours. It feels like that wonderful box of colours you cherished in your childhood!

What are the shipping costs for private individuals? ​

A clear overview of the shipping costs for private individuals can be found here. 

What are the shipping costs for shops?

The shipping costs depend on the country to which the goods are being shipped and the number of boxes being shipped. The webshop calculates the exact price itself. We apply the following rates per shipping box:

• Belgium: 18 euro
• Netherlands: 18 euro
• Germany: 19 euro
• Austria: 24 euro
• France: 25 euro
• Italy: 27.50
• Other European countries: 27.50 euro

What are the shipping costs for shops in Switzerland and Great Britain?

Customs charges and import duties are invoiced directly to the end customer by FedEx.

A surcharge of 20 euros for administrative costs applies to the total order.

For each shipping box, we apply:

• Switzerland: 27.50 euro
• Great Britain: 25.50 euros